Zarva
Privacy
Policy
Last Updated: March 2026 | GDPR and IT Act 2000 Compliant | Your Data is Safe
Your Privacy Matters
What we promise about your data
At Zarva, your trust is everything. We collect only what is necessary, use it responsibly, and never share it without your consent.
Overview
Who we are and what this policy covers
This Privacy Policy describes how Zarva collects, uses, and protects the personal information you provide when visiting our website or placing an order with us.
This policy applies to all visitors, users, and customers of Zarva, operated from Sector 75, Faridabad, Haryana, India.
What Information We Collect
Data we gather and why
Personal Information
- Full name and email address
- Phone number and delivery address
- Billing address and payment details (processed securely via Razorpay)
- Order history and purchase records
Automatically Collected
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on site
- Referral source (how you found us)
Cookies and Tracking
- Session cookies for cart and login functionality
- Analytics cookies (Google Analytics) to improve our site
- Marketing cookies for relevant ad targeting (only with consent)
- You can disable cookies in your browser settings at any time
Voluntary Information
- Product reviews and star ratings you submit
- Photos or videos you share with us
- Messages sent via email or WhatsApp
- Responses to surveys or feedback forms
How We Use Your Data
Purposes of data processing
- To process and fulfill your orders and send shipping updates
- To communicate about your order status, returns, or refunds
- To send promotional emails or offers (only if you opt in)
- To improve our website experience and product offerings
- To prevent fraud and ensure the security of our platform
- To comply with legal obligations under Indian law
- To respond to your queries, complaints, or support requests
Data Sharing
Who we share your information with
We do not sell, trade, or rent your personal information to any third party. We only share data with trusted service providers who help us operate our business:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Razorpay | Payment processing | Payment details only |
| Delhivery / Shiprocket | Order delivery | Name, address, phone |
| Shopify | Store platform | Order and account data |
| Google Analytics | Site analytics | Anonymised usage data |
| Meta (Facebook/Instagram) | Ad targeting (opt-in only) | Anonymised pixel data |
All third-party providers are bound by their own privacy policies and data protection regulations.
Data Security
How we protect your information
- All data is transmitted over SSL encrypted connections (HTTPS)
- Payment information is never stored on our servers - processed entirely by Razorpay
- Access to customer data is restricted to authorised personnel only
- Our Shopify platform undergoes regular PCI-DSS security audits
- We review and update our security practices regularly
Your Rights
Control over your personal data
-
01
Access
Request a copy of all personal data we hold about you at any time
-
02
Correction
Ask us to correct inaccurate or incomplete information
-
03
Deletion
Request deletion of your personal data (right to be forgotten)
-
04
Opt-Out
Unsubscribe from marketing emails at any time via the unsubscribe link
Data Retention
How long we keep your information
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (legal requirement) |
| Account information | Until account deletion request |
| Marketing preferences | Until you unsubscribe |
| Support and communication logs | 2 years from last interaction |
| Analytics and cookies | 26 months (Google Analytics default) |
After the retention period, data is permanently deleted or anonymised from our systems.
Contact Us
Privacy queries and data requests